Return Policy
Select returns are accepted up to 7 days from the original purchase date for store credit only. Customers must provide the original sales receipt, and items must be in the same condition as when purchased.
Non-Returnable Items:
- Electronics
- Gas, battery, solar, & electric-powered items
- Bedding items
- Bath & Body items
- Any item damaged or broken after purchase
No exceptions.
Privacy Policy
This privacy policy outlines how Sterling Treasures uses and protects information provided when you use this website. We are committed to ensuring your privacy is protected. Any identifiable information you provide will only be used in accordance with this privacy statement. Sterling Treasures may update this policy periodically by updating this page.
What We Collect
We collect user-provided information through web forms, including contact forms, sign-up forms, and checkout forms. Examples include names, email addresses, and phone numbers. Payments are processed through a trusted third-party encrypted gateway, and Sterling Treasures does not collect or store credit card information.
What We Do with Collected Information
We require this information to understand your needs and provide better service, specifically for:
- Internal record keeping
- Improving our products and services
- Sending promotional emails about new products, special offers, or other information you may find interesting
- Contacting you by email, phone, fax, or mail
- We will never sell your information
Terms and Conditions
Your use of this website is at your own risk. By using this website, you consent to our privacy policy.
Shipping and Handling
All orders are prepared for shipment after completed checkout. Please allow up to 48 hours for shipment preparation.
Orders are shipped using the method selected during checkout. Shipping fees are calculated based on the entered location. For local orders, we offer an in-store pickup option.
We do not issue refunds for lost, unclaimed, or undeliverable packages. If a package is damaged during transit or returned as undeliverable/unclaimed, it is the customer's responsibility to follow up with the shipping carrier. We provide tracking numbers for all shipments.